Here’s a tailored version of your Return, Refund & Cancellation Policy for Foret Fragrances:

Return, Refund & Cancellation Policy

At Foret Fragrances, we are dedicated to providing you with a premium fragrance experience. To ensure a seamless shopping experience, we have outlined our policies regarding returns, refunds, and cancellations. Please read carefully.

Return & Refund Policy

We want you to enjoy the exquisite scents from our collection, but we understand that sometimes things might not go as expected. Please review the following guidelines:

  • No Returns on Opened or Used Products: For hygiene reasons and the nature of our products, we cannot accept returns or exchanges once a product has been opened or used.
  • Damaged or Defective Products: If your product is damaged, defective, or incorrectly shipped, please contact us within 24 hours of receiving your order. We’ll work to resolve the issue promptly.
  • Product Sensitivities: Our perfumes are made with natural extracts, and while they are crafted to enhance your fragrance experience, we are not responsible for any reactions due to sensitivities. We recommend performing a patch test before using the product.

Refund Policy

If you are eligible for a refund, please follow the steps below:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 24 hours for a full refund or replacement after verification within 4-7 business days.
  • Unboxing Video Requirement: To request a refund for damaged, broken, or incorrect products, you must provide an unboxing video with the product still in its original packaging.
  • Contacting Us for Refunds: If you wish to claim a refund, please reach out to us at support@foretfragrances.com with the subject line “Refund for [Order Number]”, along with any necessary proof (photos or videos) within 24 hours of receiving the product.
  • Damaged Goods on Delivery: If the package appears tampered with or damaged on delivery, please refuse it immediately and contact us for further assistance.
  • Non-Delivery Issues: If your order is marked as delivered, but you haven’t received it, please contact us within 48 hours of the delivery status being updated. Claims after this period will not be eligible for a refund.
  • Delivery Charges: We offer free delivery within [your delivery region].
  • Refund Processing Time: Once your refund is processed, it may take up to 7 business days to be credited back to your original payment method.

Return Policy

In rare cases, if you receive a damaged or defective product, you may be eligible for a return or exchange:

  • Due to hygiene reasons, we do not accept returns or exchanges on opened or used products, unless the product is defective or damaged upon arrival.
  • If the product is broken, leaked, or contains a manufacturing defect, you are entitled to a return or exchange. This must be reported within 24 hours of receiving the product.
  • For claims of missing or incorrect items, please contact our customer care team within 24 hours of delivery with relevant proof (photos or videos).
  • If you receive a damaged product (broken, leaked, or missing items) due to transit, please notify us within 24-36 hours of receiving the product.
  • Once your claim is verified, A return of damage or replacement or exchanges of the product will get delivered within 7 business day.

Cancellation Policy

We understand that sometimes you may need to cancel your order. Please review the following conditions:

  • Order Cancellation:
    • Before Dispatch: You may cancel your order at any time before it is dispatched from our warehouse. For a limited period, there will be no payment gateway fee for cancellations of prepaid orders. After this period, a 2% payment gateway fee will be charged for prepaid order cancellations.
    • After Dispatch: Orders that have already been dispatched cannot be canceled. If a prepaid order is returned, a handling fee of ₹75 will be deducted from your refund.
  • Refund for Cancelled Orders: For prepaid orders, refunds will be credited back to the original payment account within 7 business days after cancellation.

Important Notes:

  • Customer Care Contact: For any queries or assistance regarding returns, refunds, or cancellations, please contact us at contact@foretfragrances.com.
  • Patch Test: We recommend performing a patch test for all new fragrance products to ensure compatibility. We do not accept returns due to specific sensitivities or allergies.

By purchasing from Foret Fragrances, you agree to these policies. We are committed to providing you with the finest quality products and exceptional customer service, and we’re here to help with any concerns you may have.

Feel free to adjust the details (such as your email address, specific delivery regions, etc.) based on your needs. Let me know if you’d like any further tweaks!